Club Casino

Club Casino is a free rewards program available to all customers.

Membership gives you access to exclusive draws, discounts on food and beverage in our Grand Bar & Cafe and the ability to earn Club Casino points while gaming.

 

How can you become a Club Casino member?

Complete a membership application form and present it to a host at the Club Desk. Two appropriate forms of identification must also be presented e.g. drivers licence, firearms licence, passport and name embossed bank card. You must be 20 years of age.

Benefits

Eat

  • $1 off house beer, wine and spirits
  • 10% discount on food from the Grand Bar & Cafe (excluding already discounted items and specials)
  • Redeem bonus points for dining and receive 25% discount
  • Birthday meal deal *

Play

  • Redeem bonus points for cash i.e. 1000 points = $10
  • Entry into member only promotions
  • Invitations to exclusive events

Stay

  • Car parking $1 per hour in Casino car park (Club Card must be inserted at the time of parking)
  • Discounted accommodation at the Scenic Circle Southern Cross Hotel (Subject to availability).

Gold Member

  • Earn Bonus Points while you play machines & table games. Upload your points to credits on the gaming machines
  • Redeem your Bonus Points for discounted food & beverage & cash
  • Complimentary birthday meal in the Grand Bar & Cafe
  • Member-only prize draws & promotions
  • Members-only car park
  • Earn Bonus Points and you may qualify for a 'Bonus Card', offering complimentary food & beverage & free parking
  • Club Casino rates at the Southern Cross Hotel & 'Stay n Play' weekend deals. (Conditions apply)

Sapphire Member

  • All the benefits offered to Gold Members, plus the following exclusive benefits;
  • Exclusive prize draws, promotions & functions
  • Complimentary food & beverage at the Grand Bar & Cafe
  • Discounted rates at the Southern Cross Hotel* (Conditions apply)
  • Invites to select events in town
  • Free parking at Dunedin Casino

Platinum Member

  • All the benefits offered to Gold & Sapphire Members, plus the following exclusive benefits;
  • Earn double Bonus Points while you play machines or table games.* Upload your points to credits on the gaming machines.
  • Complimentary food & beverage at the Grand Bar & Cafe for themselves, plus one
  • Complimentary accommodation & breakfast at the Southern Cross Hotel* (Conditions apply)
  • Free shuttle service
  • Unlimited free parking at Dunedin Casino

Dunedin Casino Loyalty Program FAQ's

How do I earn bonus points?

Simply present your Club Casino Card when you play gaming machines or table games at Dunedin Casino

How does a member redeem their bonus points?

Every 100 Bonus Points = $1 in value and can be used Casino-wide. 

Gaming Machines – members can transfer bonus points to credits. Insert your Club Casino Card into the card reader, select 'My Balance' & enter your PIN number. You can then choose how many points to turn into credits.  

Table Games -  You can turn your Bonus Points into play for a Table Game by visiting the Club Desk and asking to turn your points into cash. 

The Grand Bar and Café - members can redeem bonus points for food and beverage in our restaurant - The Grand Bar & Cafe. 

Car Park - members can use their points to pay for Dunedin Casino’s secure car parking facilities, located on High Street

How do I find out my Bonus Points balance?

You can check your Bonus Points balance on site by inserting your card into any of our Gaming Machines, or simply ask one of our Customer Service staff at Club Casino. 

How do I move up a level?

All new members start at the Club Casino Gold level.  

If you earn the requisite number of Bonus Points per visit over a review period (a continuous 6 month period), you may qualify to be offered a membership to a higher level. 

The number of Bonus Points per visit required for each level is as follows:

Gold - less than 500 BP

Sapphire - 500BP or more

Platinum - 2000BP or more

Please note this is a guide. Moving to Sapphire or Platinum level of Club Casino membership is by invitation only at the discretion of a Dunedin Casino GSM. 

If you don’t earn the requisite number of Bonus Points over the relevant review period, your membership status will be re-graded accordingly.

Dunedin Casino will notify you either in writing or in-person after the relevant review period advising you if you have been re-graded to a higher or lower level.  We will generally not contact you if you remain in the same level following a review period.

How long will my Bonus Points be valid for?

Bonus Points are valid for 12 months from the date of accrual. Bonus Points not redeemed within 12 months from accrual will expire.   

How can I update my membership account details?

It's easy to update your details. Simply visit Club Casino on the gaming floor on your next visit and our friendly staff can update your details. 

I've lost my Dunedin Casino Club Card - can I get a new one?

Yes. On your next visit ask our friendly Customer Service staff who will issue you a new card. Please note that we do not mail Club Casino cards to members.  

Can my partner and I share a Club Casino card?

No. Membership is personal to an individual member and is not transferrable, so only the member named on the card can use that card. 

What ID will I need to provide to join Club Casino?

You will need to provide one of the following photo identification:

(i) Your current New Zealand Passport; or 

(ii) Your current New Zealand Firearms licence; or 

(iii) Your current Driver's licence accompanied by a bank card with your name embossed on it; or 

(iv) Your current foreign Passport (containing your name, date of birth, photograph and signature; or 

(v) Your current foreign national identity card (containing your name, date of birth, photograph).

 

You must be 20 years or over to enter the Casino. Game Responsibly.  

 

If you want to speak with a Club Host please contact us on 0800 477 4545

If you want to speak with a Club Host please
contact us on 0800 477 4545